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Browser settings

The four browsers that Brightspace supports are:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Safari

If you do not use one of these four browsers, you may find that some tools or files do not work optimally in Brightspace.

On D2L's (Brightspace Provider) website you can see what is further supported: https://documentation.brightspace.com/EN/brightspace/requirements/all/browser_support.htm

The four browsers have different settings and this can have an impact on your experience of using Brightspace. On this page you can find some different instructions on how to change the settings if you experience problems caused by browsers.

See known errors here: https://medarbejdere.au.dk/en/administration/au-studies-administration/study-systems/brightspace/faq#c2743616

1. Clear cache and cookies in Microsoft Edge

This guide shows you how to clear cache and cookies in the Microsoft Edge browser.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

2. Clear cache and cookies in Mozilla Firefox

This guide shows you how to clear cache and cookies in the Mozilla Firefox browser

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

3. Clear cache and cookies in Google Chrome

This guide shows you how to clear cache and cookies in the Google Chrome browser

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

4. Clear cache and cookies in Safari

This guide shows you how to clear cache and cookies in the Safari browser

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

5. Allow 3rd party cookies in Microsoft Edge

This guide shows how to allow the use of 3rd party cookies in the Microsoft Edge browser. This is necessary if you want to use programs such as Zoom, Eduflow, Onedrive, etc. in conjunction with Brightspace.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

6. Allow 3rd party cookies in Mozilla Firefox

This guide shows how to allow the use of 3rd party cookies in the Mozilla Firefox browser. This is necessary if you want to use programs such as Zoom, Eduflow, Onedrive, etc. in conjunction with Brightspace.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

7. Allow 3rd party cookies in Google Chrome

This guide shows how to allow the use of 3rd party cookies in the Google Chrome browser. This is necessary if you want to use programs such as Zoom, Eduflow, Onedrive, etc. in conjunction with Brightspace.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

8. Update the Microsoft Edge browser

This guide shows you how to update your Microsoft Edge browser. This may be necessary if you want to avoid errors and error messages in connection with the use of Brightspace.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

9. Update the Mozilla Firefox browser

This guide shows you how to update your Mozilla Firefox browser. This may be necessary if you want to avoid errors and error messages in connection with the use of Brightspace.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.

10. Update the Google Chrome browser

This guide shows you how to update your Google Chrome browser. This may be necessary if you want to avoid errors and error messages in connection with the use of Brightspace.

Problems viewing the full guide? Try refreshing the page. If it does not work Press "View It" and select "Watch It" and switch back again.